Please note that we may share your email with the company to verify your order. After 7 weeks and countless emails to customer services, only 2 of which ever responded to with standard holding replies, I am becoming increasingly frustrated. Lovemoney.com limited is a registered company in England & Wales.Company REG NO: 7406028 VAT NO:279970044, Cancelling your phone contract is just a text away, Keeping your number or choosing a new one. Absolute shocking shocking experience with insurance.. taken my excess 4 days ago. MORE+ Apr 30, 2023 9 used Click to Save $16.25 Average Savings Does Carphone Warehouse offer student discount? Whether you're looking to cancel with Virgin, Tesco, Three or anyone else,the numberyou'll need to text is the same (although it does varybased on whether you want to keep your number, as we'll explain in a bit). View the comprehensive list of Carphone Warehouse employees, their locations, business contact details and key personnel. The company offers a wide range of products primarily mobile phones and accessories at very affordable prices. Once youve found a new network and deal that suits you and are ready to move, you can initiate a switch. Ordered a 32GB white iPhone 4S online from carphonewarehouse website on an O2 12 month upgrade. You can get customer service help from Carphone Warehouse by not sending an email, but instead by following the steps below. Carphone Warehouse also provides insurance, accessories, and repairs. Do I need to complain to trading standards and take this to the small claims court for this to be satisfactorily concluded? I have nothing. I hung up and blocked them but they just called again using another number. (modern), A mix-up seems to have landed our correspondent with a regular supply of unwanted phones. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. As a result, the order was cancelled and delivered on 29/8 (the delivery date was not confirmed). All rights reserved. The phone does not have any damage to the screen or screen burn, I have requested proof of the screen burn and was told they cannot provide any proof, but I can either accept their offer or reject it and receive my phone back.This is clearly a scummy tactic used by this company to try and get you to trade in your phone for under it's actual value. . As an Amazon Associate, we may earn commissions from qualifying Replies to negative reviews in < 24 hours. It is having a huge impact on all of us and my pursuit to start a business.\r\n\r\nThis has been a complete nightmare, to say the least, and to add insult to literal injury I returned to Carphone Warehouse White City the next day to ask the manager for an incident report. Very bad experience. As a family we ordered 3 Gogle Pixel 7's on the strength of the additional 175 trade in offer. The scams are so prevalent that even entirely new mobile numbers, which have not been shared, are receiving fraudulent calls within days of new accounts being created. So they have to email me with what Voda say, and then I have to ring them back to discuss any next steps. Annoyed with the comedy of events, I emailed back to say I now had no desire to discuss this issue again with their organisation and it was now in the hands of my solicitor who will be investigating the whole sorry saga.\r\n\r\nToday I received this response from the CEO's office at 18.17: \r\nDear Ms Fraser,\r\n\r\nThank you for your recent email.\r\n\r\nJust to advise we are still investigating your complaint. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You are using an out of date browser. Yours Sincerely Jim Carphone Warehouse. It takes no sweat to buy your most ideal items with less money. Registered Office: 1 Portal Way, London W3 6RS . Consumers complaining about Carphone Warehouse most frequently mention customer service problems.Carphone Warehouse ranks 179th among Mobile Phones sites. Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00042 as a reference number in the subject line of your email.Yours SincerelyJim. It blames a miscommunication with its warehouse team which it says it is investigating. Carphone Warehouse is the UK's largest phone retailer. You are not able to contact Carphone Warehouse via email. Are there military discount in the Carphone Warehouse? Hi Sarah, Thank you for contacting us, at CPW/Currys we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, (required customer detail) and also CTP00039 as a reference number in the subject line of your email.Yours SincerelyJimCarphone Warehouse. Responding to some concerned customers on social media, Carphone Warehouse said: We've had an influx of scam calls from agents impersonating Carphone Warehouse.. Carphone Warehouse does not provide customer service by email, but it does provide customer service by phone. The order confirmation email shows the last 4 digits of my card, but the collection has different numbers (someone else's number?? It is investigating the hacking attempt, which began in July last year . When I complained. You'll be sent your PAC, which will be valid for 30 days. Google Pixel 6a for 26 per month with 100GB data. Overall, the Carphone Warehouse is a great place to shop for mobile phones and accessories, and youre sure to have a positive experience. "I would give zero if I could. Official Carphone Warehouse Ireland account. Perhaps you recently made a purchase on the website, or maybe you signed up for a mailing list and the company sent you a confirmation email. You've been added to our mailing list. Here's how to cut your usage and avoid hefty charges. In one case seen on Twitter, the recipient was told her sister had won a new phone. If you want to cancel your UK phone contract, the good news is you don't have to phone your network provider and listen to their hard sell before leaving. After 9 p.m. on Friday, you can place an order; your order will be delivered on Tuesday. If the customer has already placed an order, an email with the order details and a link to the delivery confirmation page will be sent to them. They simply have to sign up for the NHS Club to receive the discount. Chief executive Alex Baldock said the Currys rebrand decision was a "no-brainer". ). You can compare PAYG, pay-monthly and SIM-only tariffs using most price comparison sites or a dedicated service likeCarphone Warehouse. 2023 Trustpilot, Inc. All rights reserved. He said, \"take it up with the manager at that branch, it will be at their discretion and they should have done an incident report\".\r\n\r\nI was not feeling up to returning to this branch as I had such a bad experience there and was feeling pretty exhausted and shaken plus in a lot of pain. I got up and approached the tech person as I needed to explain my query. The Carphone Warehouse Limited was a mobile phone retailer based in London, United Kingdom. So at this point I\u2019m raging. I used Carphone Warehouse to move from EE to Vodafone and also wanted to retain my number - big mistake which has cost me over 24hrs in time and tens of thousands in loss of business.CW did not port my number correctly. Worst customer service I've ever experienced in my life by a mile. Then you can click "Submit". You might want to look at old bills to see what your usage is like. If you're out of contract soon and remember networks are required to inform you when you're nearing the endof one then it's vital you move to the right deal for you. I was upset and disgusted at his defensive attitude and I told him I was there for the incident report nothing more nothing less! He says they attempted to get his phone bank details multiple times. We are sorry that upon inspection your phone was identified as having a screen faultPlease contact us via email on trustpilot@currys.co.uk with a copy of the review, and CTP00048 as a reference number in the subject line of your email if you would like to discuss the matter further. The Carphone Warehouse offers a great customer service experience, with plenty of helpful and friendly staff on hand to offer advice and support. 6+ hours spent on the phone to their overseas call centre - completely useless. The 170 was paid promptly but trying to get the other 150 has become something of a war of attrition. As part of the investigation it is key that we speak with all employees.\r\n\r\nAs soon as I have an update I will contact you on xxxxxxxxx.\r\n\r\nKind regards,\r\n\r\nCharlie Rostron\r\nCEO Team\r\nCarphone Warehouse\r\n\r\nSee you in court!!!!!!". It took a kind customer to hand me my mobile phone (which got damaged in the fall. Read More. ). So I\u2019m now stuck in a two year contract with a phone which is fit for the bin. Get the latest money-saving tips, expert strategies for boosting your wealth and generally-useful financial info sent straight to your inbox by entering your email address below. I was promised by a store manager that I will be getting refunded for the early termination fee that was raised by EE for the Note 7. But you can take it easy because the store will never share your information and you can opt out at any time. Once youve figured out where you stand on your current deal, its time to think about the network and tariff you want to move to next. Samsung Galaxy A34 from 18.99 per month with Unlimited Data. I pre ordered at 8am this morning and just wondered if anyone who has also ordered with Carphone Warehouse has received confirmation email, if so did you order by phone, online in store, and when? NOT ONE member of staff completed an incident form. If your handset is locked, your phone provider may be able to unlock it so you can use it with any network, but some may charge a fee or only do it after a certain period. Third, you can share discounts and websites with your friends. They dont come with a handset, but you get inclusive calls, texts and data for a monthly fee. It's bordering on being a scam company at this point. Criminals are using the Carphone Warehouse brand to access people's accounts and defraud them out of their money, we can reveal. The store also has a good returns policy, so if youre not happy with your purchase you can easily take it back. If you cannot see your confirmation email, this could be for several reasons relating to your email account's inbox. Ireland If a shipment is held up at customs, the delivery may take longer. Order by 9PM for next day delivery. Keep getting told they'll email or call me back. With a pay-monthly contract, you usually get a handset and an allowance of inclusive calls, texts and data for a monthly fee. Unfortunately I chose to trade in my Samsung mobile as part of an upgrade with ID mobile. Dixons Carphone will also change its name to Currys plc on the London stock market after the group's annual shareholder meeting in September. Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 Ifyou don't have any to hand, some smartphones will also allow you to check your monthly minutes, texts and estimated data usage. Compare home and mobile broadband and check out our free laptop offers. not had any more emails since the one i got monday and the couriers website says not details available. by the Financial Conduct Authority. Can customers enjoy the Existing Customers Promo Code in Carphone Warehouse? Thank you for reaching out to us to let you know of your experience,At Carphone Warehouse/Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for. Here are the contact numbers for some of the major providers (although as we'll explain in the section ' Cancel phone contract by text ' you can also get this info with a single message). SO30 2PU. Its a good idea to time the end date of your old contract with the start date of your new one to prevent overlap. At CPW/Currys we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.I'm sorry to hear that the customer service that you've experienced hasn't been adequate, or that you haven't yet received the money for your trade in. I received an email saying that my phone had screen burn and it was classed as non-working so for that they can only offer 25 + promotional credit. Winner of the 2016 retailer of the year award car phone warehouse is one of the largest and most successful electrical and telecommunications retailers in Europe. The discount is available on all products, including phones, tablets, and accessories. Unfair policy. If you're out of contract, why notsearch for a cheaper phone or SIM-only contract with Carphone Warehouse? Then you can enjoy this Carphone Warehouse NHS discount when you checkout at carphonewarehouse.com. They accept all types of phones and ensure that their recycling methods are environmentally friendly. Help future customers by talking about customer service, price, delivery, returns & refunds. Only criminals will try to rush or panic you. Carphone Warehouse told us the unsolicited calls are related to scammers and are not cold calls from the online retailer. Your providers reply must also include important information about any early termination charges or pay-as-you-go credit balances. I felt pressured to sign up for a new contract without having time to think about it. Service 7 Value 5 Shipping 4 Returns 4 Privacy Policy. This guide will take you through all things you should consider before ditching your current deal, but if you've already done your homework and want to leave now simply scroll down to the section titled'Cancel phone contract by text.'. HI, thank you for your review,Thank you for contacting us, at Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.So that we can escalate the matter that you have not received the trade in monies for the phone that was sent in.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and CTP00036 as a reference number in the subject line of your email.Yours SincerelyJim. Does Carphone Warehouse offer Membership Discount? It has no signal anywhere. 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. I\u2019m paying \u00a330 a month for a phone which was NOT water damaged but damaged by car phone warehouse, obviously when they opened it up and they are claiming that the water damage is due to the crack which was not there when I handed it over. I asked why and she said the tech person was on leave and back the next day. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. They offers some of the best prices for broken phones in the market, they have an easy to follow process that ensures the customer is never frustrated. Carphone Warehouse proudly offers 10% off all purchases for all NHS workers. If it is longer than that, you may have to sue them, or you may have your card company contact you to request a chargeback. These include email quota issues, your DNS settings, and your email client settings. He's one of hundreds of people complaining about the issue on social media. I purchased a Pixel 7 Pro via a trade in deal in October '22 from Carphone Warehouse.Despite many months of complaints and reassurances it should be paid via calls and emails to trade in help, I have not received either the 65 Trade in Valuation or the 150 cashback offer. Also, take a look at your current Pay TV supplier: Sky, for example, has mobile phone deals reserved for existing TV customers. UK phone retailer Carphone Warehouse is closing its 531 standalone stores. The Carphone Warehouse is the UK's leading independent mobile phone retailer. For the first time, NHS workers will be able to gain the discount if they are ordering throughcarphonewarehouse.com. She added: "If a genuine communication is being sent by Carphone Warehouse, it will always have carphonewarehouse.com in the email address and will feature website links that land on the www.carphonewarehouse.com website. And still no phone.. shocking experience.Update.. day 5 still no communication and no phone.Update..day 6 after emailing below as soon as I got the message below for somebody to call me. Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00043 as a reference number in the subject line of your email.Yours Sincerely JimCarphone Warehouse. I slipped on what appeared to be chocolate ice-cream on their showroom floor. Through GetHuman, we hope to share our best tips and tricks with each other in exchange for providing Carphone Warehouse customers with the most up-to-date customer service information. If DPD (UK) is delivering your order, you can request a Saturday or Sunday delivery (this service isn . Still to date no solution. monetization. . When you order a phone, pay monthly SIM card, receive free gift cards, or anything else worth more than 50, you will receive FREE next-day delivery from DPD (UK)s express parcel delivery service. The first thing to do is to confirm you're definitely able to switch penalty-free. I asked if they could provide tech assistance, he said \"no, you will have to wait until I return from my break after 45 minutes\". To contact Carphone Warehouse, you can email them at [emailprotected]. I support both of them and I am pursuing my ambition to start my own business and now I have this huge set back among many other things I am unable to do whilst suffering in severe pain. The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. Carphone Warehouse will send you an email with instructions on what to do next. The Carphone Warehouse and. Trying to resolve a network issue with my business Vodafone account. With the NHS discount, Carphone Warehouse is a great place for NHS staff to get the latest mobile phones and accessories at a discounted price. It can be confusing so it's often best to simply text the word 'PAC', which will kick start the process (although it might require you to provide some extra info). Simply text 'PAC'to65075and your existing provider will respond by text within a minute. My own attempts to resolve this are going nowhere. The store won\u2019t do anything they have a don\u2019t give a **** attitude. We can provide tailored assistance if you specify what problem you want to address in your correspondence. AVOID AT ALL COSTS, NOT WORTH IT, THEY JUST LITERALLY DON'T DELIVER WHAT YOU PAY FOR, Thank you for reaching out to us to let you know of your experience,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for, we are sorry that you have not received your phone that has been ordered. Unless theyre holding out for a refund, theres nothing you can do because they have a 28-day window. The provider will then send a text back with a unique code and any other related information to closing your account like termination charges and outstanding handset costs. I felt more pain coming on and decided to head to the hospital emergency room. Any Carphone Warehouse 20 off coupons are available at present? There are several likely causes to investigate. The annoying thing is each provider has a slightly different process: for example, Vodafone asks you to text the word 'PAC' plus your PIN to cancel, while Virgin wants 'PAC' plus your date of birth. Any Carphone Warehouse 10 off coupons are available at present? "If people do spot a suspicious email we would urge them to report it to the Suspicious Email Reporting Service (SERS) which has been set up by the Government to combat this behaviour, report@phishing.gov.uk. I am still not getting a response and being ignored, they clearly know how bad the network is.I will be ensuring everyone in the stores and on social media knows not to sign up to this network or go to carphone warehouse as well as getting legal advice.We were both also promised 100 currys voucher, i received mine but my partner is yet to (all was discussed in the above mentioned, ignored communication with the carphone warehouse), Hi Siobhan, Thank you for your review, we are sorry to hear about your experiences with the coverage that you receive with ID Mobile, We are sorry that you felt as though you were mis sold your contract in store, we would like to get this looked into further for you.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00051 as a reference number.Yours Sincerely Jim Carphone Warehouse. This article was written completely independently. Make use of this deal before it expires. I hung up and expected a call from the central office in the hope they would call back and apologise for their silly mistake but no call back came. I was offered 170 trade in alongside 150 additional trade in as part of a Samsung promotion. For all those who preordered from the Carphone Warehouse - which phone and which stage are you at? Really? Here from Mon-Fri: 08:00-20:00 Weekends: 09:00 - 17:30. The assistant approached the same tech person, still seated at the tech desk. Luckily I'm out of contract in a month so can get away from them. The worst bit is, they refused to repair it due to \u201cwater damage\u201d even though it has not got wet and only 3 months old! But I have had no acknowledgement of them receiving the letters. without changing your browser settings you agree to their use. The whole thing became a little less exciting when it explained . Looks like that email address is already registered. He was unapologetic, unsympathetic and only sought to play detective by replaying an edited version of my fall (the customer who helped me was not in the replay), and this manager proceeded to point out how I fell as though I had been lying?? not convinced mine will be delivered tomorrow. Carphone Warehouse should be avoided at all costs!I returned a phone to them, and not only did they lose it, but they also didn't cancel the contract. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For more information check out http://www.carphonewarehouse.com/ We are now in May. Apple iPhone 14 for 42 per month with Unlimited Data. Research from Citizens Advice in 2019estimatedthe average person was paying for 2GB of data every month that they didn't use and that's beforeunused texts and minutes were considered. Nobody knows where the phone is or what's happening, keep promising it'll be the next day then the next day then 48 hours. Shop with Your Carphone Warehouse Discount Codes! Carphone Warehouse says: "We are very sorry for the inconvenience caused. Your existing provider should give this immediately to you over the phone or within two hours by text. You can use your discount while shopping online or in store. We know because we check' . If you are an NHS employee, you can sign up to the Blue Light Card scheme. and it's own network - iD Mobile. Enjoy 15% off unlimited data with this Carphone Warehouse deal (now 17/month) Grab the iD Mobile SIM for unlimited data at just 17 per month instead of 20. Compared to other discounts, Carphone Warehouse NHS discount is a bit hard to find on carphonewarehouse.com. Dixons Carphone has confirmed that the decision to close the Irish Carphone Warehouse business is expected to lead to 486 redundancies. Free next-day delivery is available 7 days a week to your home, via DPD (UK). 2023 HotDeals.com, All rights reserved. The company is owned by Dixons Carphone, which also owns Currys PC World, Many people said they were contacted again from a different landline after blocking the number. Its phone lines are open Monday to Friday 8am - 8pm. He said it was an internal system and could not provide a copy. You can use this discount after your friend places an order with the discount. ", "Ordered any paid upfront instore. I had the phone delivered to a local Currys branch, but first they could not find it, and then when they found it the system did not recognise my credit card number, despite taking the deposit off it a few days earlier. She said it was closed. There are a few reasons you may have received an order confirmation email. Your confirmation email - Carphone Warehouse Help and Support Help Your confirmation email Share this Your confirmation email If you ordered online and haven't received a confirmation email When you order online we'll send you two emails The first confirms that we've received your order - we'll send this shortly after you've placed it. A spokeswoman said: "We have been alerted to phishing emails by customers and colleagues and in no part has this activity been undertaken by our business. It appears it's on it's way! In any case, its likely nothing to worry about just a confirmation that your order went through or that youre subscribed to the mailing list. Carphone warehouse acceptance time Not heard from carphone warehouse Carphone warehouse order acceptance Carphone warehouse online acceptance Community Experts online right now. The manager mopped up the mess and did not even acknowledge me. Contracts can last between 12-24 months and require that you undergo a credit check before taking one out. Stating so.No answer when calling a store in the uk & overall after 2 weeks a poor service.Having just moved to them as a new customer they certainly wont be keeping me after my term ends, lost a potential loyal customers after 2 weeks. Does Carphone Warehouse allow employee discount now? If not used within this time it will expire and you will need to request a new one. For it seems it was ineptitude rather than skulduggery which caused the ongoing deliveries. They also offer an NHS discount for NHS staff, which can be used to save money on their products. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Cost 299.99 which they have taken from my card and according to the MyO2 site I have been upgraded. Complete list of Carphone Warehouse vouchers & deals for 2023. If you want to know more tips on how to save money on shopping on the carphonewarehouse.com, you can take a look at the following content. Shopify must know the customers name, the email address that was used to place the order, the purchase amount, and the shipping address in order to send a confirmation email. Carphone Warehouse has a consumer rating of 1.17 stars from 24 reviews indicating that most customers are generally dissatisfied with their purchases. This email will outline the details of your policy, including the start date, the end date, the premium, and the excess. You can use your discount across one-off, bulk and subscription purchases of a minimum of 40 spend. I'll be filling in a claim with the small claim court next, as I am owed 300 GBP.. Hello. ?\r\n\r\nAfter the long wait, the manager then tells me I cannot have a copy. A link to check the status of an order will be included in the email. You can enjoy Carphone Warehouse NHS Discount and other Discount Codes at the same time when you shop at Carphone Warehouse. One of the most popular services that Carphone Warehouse offers is its mobile phone insurance. Carphone Warehouse invested 20 million in the brand amid plans to gain 5-6 per cent market share. I am also checking my credit file daily and have not seen any new contracts sneak through. Read the other reviews - this appears to be the normal.Absolutely disgusting behavior and seems to be a scam they run to get people to buy and trade in.Update 26 April 2023: Not Resolved, even though emailing them back with further details to investigate. No complaints department of any use either.Terrible, terrible experience.
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